Naked ApS



Job Information
8. januar 2020
Avedøre Holme, Denmark

Customer Service Representative

Naked has experienced rapid growth, therefore, we are in search of a service-minded Customer Service Representative to join our Customer Service Team.

This position requires a candidate who can work independently and solve problems, all the while providing customer service to the highest standard. The ideal candidate is energetic, has an outgoing, positive attitude, and the desire to go above and beyond to satisfy our customers and exceed their expectations.

Job Description:

  • Provide customers with solution-orientated guidance and exceptional customer service
  • Handle online orders, exchanges, returns, and claims
  • Communicate and respond to customers via telephone, e-mail, and social media
  • Fraud and payment handling
  • Work closely with our couriers in order to handle customer shipment enquiries
  • Knowledge of our products to provide the customer with accurate information
  • Assist with diverse administrative tasks
  • Keep abreast of current laws and regulations within e-commerce
  • A 25-hour working week

Skills & Qualifications:

  • Verbal and written fluency in Danish and English is mandatory. The ability to speak other languages, namely French and German, is a plus
  • Previous experience with online customer service
  • Excellent communication skills, both written and verbal
  • Ability to keep a positive and cheerful attitude while handling conflicts and problem-solving
  • Ability to work independently with good time management skills
  • Master at multi-tasking and prioritizing
  • An empathetic demeanor that is reflected in your written and verbal communication
  • A knowledge and interest in sneakers as well as the newest trends within the industry
  • Efficient in Microsoft Office and capable of learning new IT-systems
  • Ambitious, reliable, and punctual
  • Able to work a flexible schedule: including some weekends, evenings, and diverse events.

We offer you:

  • A supportive and dynamic team
  • Social working environment
  • Opportunity for growth and development
  • Competitive salary based upon qualifications

This position is located in Avedøre Holme. Please send your cover letter and CV, alongside a current photo of yourself to with the subject “Customer Service Representative.”

The application deadline is January 26th, but interviews will be held on a continuous basis.

We accept applications in both English and Danish.

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