Customer Success Specialist
Are you passionate about providing high level service to our wholesale customers? Can you take responsibility for professionally handling the administrative task in relation to our beloved costumer? Are you our new Customer Success Specialist?
The responsibility of the Customer Success Specialist is to ensure a highly skilled and professional customer service and be the first point of contact to Konges Sløjd. You will join the Customer Success team at the HQ in Copenhagen and report to the Commercial Manager.
Your main tasks will be:
- To respond to B2B inquiries in a professional and present manner
- To provide a high-level service experience
- To proactively communicate with customers to drive sales/re-orders
- To coordinate and cooperate with our sales department
- To provide a high-level service on all incoming calls
- To handle customer inquiries & complaints
- To contribute to the daily operations B2B wholesale business
- To be able to handle customer inquiries and complaints in a professional manner
- To be the perfect 1st impression for our consumers
- To provide costumer satisfaction
Our expectations towards our candidate:
- High level work structure
- You are passionate about delivering great service
- Skilled in written and verbal English and Danish
- Skilled in working collaborative across the organization
- Experienced user of IT, Office & Spy System is an advantage
- French language skills are a plus, but not a must
Who we are:
We are a fast-growing company, which means that we live in a hectic and exciting environment, therefore, it is important that you:
- Thrive in an informal and dynamic environment
- Can work effectively in a busy team
- That you’re comfortable in an entrepreneur and changeable environment
- That you work structured
What you can expect from Konges Sløjd:
- An exciting job with many talented colleagues
- A challenging role in a learning organisation
- Great opportunity for professional and personal development
- Open and honest organisation
Customer Success Specialist.
As soon as possible.
According to qualifications.
The position is requested to be filled as soon as possible, which is why we process applications on ongoing basis. We are incredibly happy and grateful for the great interest in our company, this means that we get many inquiries on our job postings.We work hard towards replying to all candidates, however we are not always able to inform all candidates within short time frame.
We thank you in advance for your efforts regarding submitting your application. Please submit your application and CV at firstname.lastname@example.org. Please write “Customer Success Specialist” in the subject line.
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