Based in Copenhagen and owned and run by husband-and-wife team Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup, GANNI has developed exponentially over recent years with its Scandi 2.0 sense of style full of personality and contrasts. GANNI is all about making our community who wear our clothes feel even more confident and capable of anything. For us, acting responsibly is a moral obligation. GANNI is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives, and experiences. It is a fundamental policy at GANNI not to discriminate on any basis or characteristic and celebrate diversity. Everyone is welcome and encouraged to apply. At GANNI we see behaving responsibly as our moral obligation. As a certified B Corp, GANNI focuses on making more responsible choices every day to do better for our planet and community. Responsibility is at the heart of everything we do and we encourage all employees to take part in our journey toward becoming a more inclusive, equal, and responsible business.

Job Information
26. januar 2023
Copenhagen, Denmark

Store Manager Illum

We are looking for an experienced store manager to lead our department in Illum, Copenhagen!

You will be an ambassador for GANNI. You will work within our beautifully curated stores. The GANNI culture is based on a learning and results-driven mentality. Where everyone is united by a common purpose.

At GANNI we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.

You will lead and support your team to always deliver service that is seamless, efficient, and dedicated to the client’s needs.

You are proactive and excellent in delegating tasks efficiently on slower days just as well as being able to work in a fast-paced environment.

You have a result-oriented mindset and you will drive footfall through customer outreach, and repetitive outstanding and memorable service.

You will be managing, motivating, and leading your store team to achieve KPI targets and you will create a culture within your team that is authentic, optimistic, and driven by results and the opportunity to learn.

Ideally, you will be able to join GANNI in MARCH 2023 or prior.

Key responsibilities:


  • Achieve budgets and KPI targets set by Area Manager
  • Analyze performance and take relevant actions on areas of improvement, in order to develop business growth
  • Diligently following up on action plans put in place
  • Aligning business priorities and action plans together with Area Manager
  • Setting daily, weekly and monthly expectations of store results and individual team performances and following up persistently
  • Organize and provide effective training and workshops with the team using tools provided by Area Manager and Training team
  • Deliver Weekly and Monthly reporting to deadlines set by Area Manager
  • Planning store schedules productively, and following up regularly on salary spending

Team management:

  • Leading by example the team in store by following the GANNI standards and selling procedure
  • Coaching, motivating, inspiring, and challenging team in order to optimize performance
  • Ensuring all team members are fully trained on collections, following the HUB academy guidelines and GANNI values
  • Organizing monthly staff meetings
  • Recruitment and onboarding of client advisors
  • Applying disciplinary procedure in a timely manner, where necessary
  • Ensuring GANNI HR policies and procedures are met at all times
  • Ensuring grooming and behavior of staff members is professional and inspirational at all times
  • Execution of yearly PDP and appraisal discussions


  • Ensure storefront and BOH are presentable, organized, and easy to navigate at all time
  • Responsibility for weekly stocktake and shrinkage results
  • Responsibility for all operational and commercial activities, including handling deliveries, RTW, sale implementation, till procedure, returns processing, claims to process, and omnichannel procedures (fx. BOPIS, EA, BOSFS)
  • Organization and implementation of in-store events together with the Marketing team and Area Manager’
  • Ensure all VM guidelines are put in place and follow up regularly on standards with VM management

Professional qualifications:

  • Solid and proven management background with at least 2 years of store management and team-leading experience
  • Strong customer relations and CRM experience.
  • Experience working within a high-end retail brand
  • Sales-driven results motivated and goal-oriented
  • Excellent communication skills
  • Experience with leading, motivating, and providing excellent sales training to staff members
  • Excellent understanding of performance analysis to help drive the business
  • Ability to work in a fast-paced environment
  • Is fluent in English

Personal qualifications:

  • Natural flair for interacting and communicating with people
  • Highly organized, structured and service-minded
  • Team player yet works well independently
  • Loyal and engaged in your workplace
  • Passionate about the GANNI brand
  • A consistently positive and open-minded attitude towards life and the people in it.

The GANNI way:
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!

Be bold and join our GANNI community!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible.

We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses, and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV.




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