Ansøgningsfrist
2022-08-15
Virksomhedsinformation

Navn

VOCAST


Adresse

Herluf Trolles Gade 9, 2.

Postnr.

1052


Om VOCAST

VOCAST is a design-driven technology company with offices in Copenhagen, Stockholm, Milan, and Berlin. We have developed a Brand Sharing Platform to help fashion and design brands share their images, words visions, and many more. You will be part of a team of 40 people from 13 different countries located by Kgs. Nytorv in Copenhagen. Brands from 11 countries use VOCAST to convey their stories in images, videos, and words. VOCASTs clients include leading brands like Ganni, Stine Goya, HAY, Georg Jensen, Carl Hansen & Son, and many others. Read more about VOCAST on vocast.com

Job Information
Udgivet
11. juli 2022
Geografi
København, Denmark
Jobtype
Kategori
Email
job@vocast.com
Kontakt
Vanessa Hempel
Tlf nr.
+45 42455007

Junior Customer Success Consultant

Junior Customer Success Consultant - work with the strongest Design, Fashion, and Lifestyle brands.

VOCAST is a design-driven technology company, that helps brands within fashion, design, and lifestyle to automate their communications and reach out to the right people in an increasingly fragmented media and influencer landscape. 

Every day we deliver passionate solutions to design-driven clients balancing complete freedom of expression with digital intelligence and a respect for the details that matter most to premium design and lifestyle brands. 

Our flagship product is our digital showroom used by leading design, fashion, and lifestyle brands around the world. The digital showroom is used to share imagery, as well as sharing materials with retailers, press, and other stakeholders through our newsletters and press release tool. 

About the job:

As our new Junior Customer Success Consultant, you will have an imperative role at VOCAST and the Onboarding team. You will be responsible for onboarding and consulting with our lifestyle customers on a daily basis. You will be conducting start-up and status meetings with the customers and the VOCAST team, to brainstorm ideas and discuss the needs and problems of the customers’ platforms. As a Junior Customer Success Consultant, you will also be responsible for training new users on our platform. As part of your own unique training program, you will be exposed to multiple areas within customer success, gaining valuable knowledge for product improvements. Ultimately, as part of our Copenhagen office, you will be part of an international team in a successful tech company with a creative soul where you will work with both Danish and international clients.

About the tasks:

Your tasks at VOCAST will include: 

  • Conduct customer training
  • Investigating and solving customer problems
  • Consulting customers with their usage and performance of the VOCAST platform
  • Helping our customers on the phone, by email, and via personal/online meetings
  • Onboarding new lifestyle customers to the VOCAST platform, including structuring and managing their onboarding process, as well as consulting them on the best solutions
  • Sharing input and feedback with management on possible improvements to the company’s overall customer success

About you 

In the field of customer onboarding and customer success, it is essential to be a “people’s person” as you will spend your day ensuring that our VOCAST users are satisfied with our products, and the level of customer service they receive. If you are solution-orientated, and good communication skills are in your DNA - you are the person we are looking for. You have the ability to observe and listen to our customers' needs and feedback to acquire the information necessary to solve their needs. As a Junior Customer Success Consultant, you are highly structured and capable of managing multiple projects at once, and you have strong skills in priority definition. 

Your qualifications and personal skills:

The job demands strong project management skills and the ideal candidate should: 

  • Have a natural customer-oriented and problem-solving approach 
  • Have a strong flair for digital solutions 
  • Be highly structured, self-motivated, and able to manage projects, priorities, and deadlines 
  • Be fluent in English and Danish 
  • Be naturally self-driven, working independently on your own projects in close collaboration with the team 
  • Be flexible and open-minded towards work tasks, colleagues, and customers 
  • Have a finished Bachelor's or Master's education in business, communication, digital marketing, or similar 

Complementary skills: 

  • Professional background in lifestyle within PR, Marketing, Communication, or Sales 
  • Other languages 
  • Basic knowledge of Adobe Package 

If this sounds like something for you, please send a short motivational letter fitted in max one page along with your CV explaining why you are the right person for the job to job@vocast.com, subject: “Junior Customer Success Consultant”. If you have questions about the position please contact Head of Operations Vanessa Hempel at +45 42455007. 

Application deadline: 15.8.2022 

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