Job Information
19. oktober 2021
Copenhagen, Denmark
Marco Ostellari

Client Advisor (seasonal)

Role mission
The client advisor has the mission to create and deliver a unique and personalized client experience for all customers so individual and store sales goals can be achieved.

Key accountabilities
Driving sales:

  • Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities.
  • Collects meaningful customer information throughout the client journey to feed into the CRM system.
  • Effectively uses cross- and upselling techniques to maximize sales opportunities.
  • Guides and influences the client to make the best possible decision to buy the right product.

Client experience:

  • Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
  • Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store.
  • Engages with clients to uncover purchase motivations by asking good questions and listening to clients.
  • Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques.
  • Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge:

  • Using knowledge of Gucci and our products, engages with the clients using storytelling.
  • Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients.
  • Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theatre, arts, travel, etc).
  • Combines styling knowledge with the ability to mix-and-match products to best serve the client.

Store operations:

  • Has a sound understanding of back of house procedures and operations.
  • Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, …).
  • Is aware and executes visual merchandising standards in line with guidelines.
  • Understands how the store operates and how to best contribute to the overall functioning of the store.

Key Requirements:

  • Experience in working in a fast-paced and high-end luxury brand (goods or services).
  • Proven track record in building and maintaining strong relationships with clients.
  • Strong track record of individual performance, delivering results beyond expectations.
  • Passion for and sound knowledge about Gucci and luxury fashion.
  • Fluent in English and Danish.
  • Ability to work varied hours/days, including weekends, and holidays as needed.


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