Stella Nova Copenhagen A/S is looking for a Customer Service & Logistic Specialist (maternity leave) with the possibility for part-time. Position starts preferably by October 1st, 2024.

As our Customer Service & Logistics Specialist, you will possess a key role within our sales & finance administration department. You must truly honour offering excellent service to our customers and put utmost effort into ensuring a smooth logistic distribution flow around the globe.

Key Responsibilities:

• Offering excellent day-to-day customer service.
• Handling and preparing all sales orders in our SPY system.
• Handling deliveries to customers around the globe.
• Customs executions.
• Preparation of documents for special deliveries and registration in customer portals.
• Following up on pre-payments and releasing orders accordingly.
• Creating documents for shipments outside the EU.
• Managing invoicing, reviewing debtor balances, and following up on customer payments.
• Inventory & Custom Warehouse management.
• Contributing to our continuous improvement of our customer service and outbound logistics processes.

Background & Competences:

• Minimum 3 years of experience in customer service and logistics within the fashion industry. A bachelor’s degree in business administration and/or supply chain management is a plus but not a requirement.
• Excellent communication skills in English and the ability to communicate effectively and with precision.
• Knowledge of logistics software and customer relationship management (CRM) systems.
• Expertise in the SPY system is preferable
• Problem-solving skills: Ability to handle complex issues and find effective solutions.
• Analytical skills: Ability to analyse data, study key customers’ manuals, and implement requests.
• Industry knowledge: Understanding of the fashion industry within customer preferences, and supply chain dynamics + incoterms

Personal Attributes:

• Reliable: means being dependable and consistent in your work.
• Team player with a positive attitude: means maintaining a positive and proactive approach to work challenges and your team members, to foster an enjoyable workplace.
• Independent: means thriving working independently

We are offering

• Excellent opportunity to develop professionally as well as personally since you will play a key role on our international journey, while at the same time having the possibility to shape the position.
• Talented colleagues in a company with an entrepreneurial mindset, sustained by strong values.
• To be part of an ambitious fashion company that put focus on work/life balance.

Your application

• We interview candidates continually, so do not hesitate to apply
• Submit your cover letter and CV to ca@stella-nova.dk
• We look forward to receiving your application