Nørregade 13, DK-1165 Copenhagen K

Job Information
7. september 2022
Copenhagen, Denmark
Michael Kjærgaard
Tlf nr.
+45 22224000

Customer Insights Manager

Message A/S is a successful fashion company, and we design, source, and distribute our own brands as well as operate a chain of multibrand stores under the Message name. We currently run 25 stores in Denmark and 6 in Norway. We are also present on several marketplaces.

Something is cooking…

We have great ambitions in the direct-to-consumer space, and we are currently working on several fronts to take the company to the next level. To mention a few initiatives;

We are expanding our downtown Copenhagen office significantly to house a larger group of positive and entrepreneurial spirits.

We are investing in our growing business in DACH and Benelux mainly through marketplaces, localized e-commerce, and later retail stores.

We are investing in several sustainable initiatives to address the issue that the apparel industry is challenging for our environment. One of the main pillars for our responsibility ambitions is the Higg Index, which is a set of five tools that together assess the social and environmental performance of the value chain and the environmental impacts of products.

We are upgrading our tech stack based on modern principles; microservices; functionality that is exposed through an API; Services that leverage the cloud; Headless front-end presentation decoupled from back-end logic.

We are shaping our company rhythm around 6-week cycles with dedicated teams.

Being a nimble organization, we embrace the power of partnerships and team up with inspiring frontrunners within their fields, whether it is creative agencies, system integrators, tech companies, etc.

The role:

As part of our ambitious growth strategy, we are now looking for a Customer Insights Manager. You will become a key member of our D2C management team based at our offices in Copenhagen.

In this position, you will report to the Chief Commercial & Digital Officer and build a new team to support you on the journey.

Your background:

  • Approximately 3-5 years of experience from a similar position
  • Experience with digital marketing from a digital agency or consumer/lifestyle brand
  • Hands-on experience with automation, Google suite, SoMe Campaigns, SEO, and BI tools
  • Experience with consumer metrics
  • Experience with marketing attribution
  • Experience with marketing performance metrics

Your responsibilities:

  • Define and structure customer segments
  • Plan, create and organize efficient newsletters
  • Analyze, report, and act on performance; focus on SoMe, marketing attribution, and performance marketing (paid social as well as organic)
  • Build, manage and develop a team working with marketing automation, customer insights (KPIs), performance marketing, and community management
  • Take ownership over budgets and optimal allocation thereof
  • Build and maintain strong relationships with external partners within digital marketing

Your skills and mindset:

  • Obsessed with understanding consumers
  • Leadership skills - you love to motivate and inspire your team and colleagues in general
  • Strong analytical and project management skills
  • Eye for details without losing focus on long-term agendas
  • Entrepreneurial and commercial mindset
  • Positive spirit
  • Excellent communication and collaboration skills
  • Fluent in written and spoken Danish and English

What we offer:

  • An exciting role in an informal environment
  • Becoming a key player in a successful international and very ambitious fashion group
  • A job with flexibility with the opportunity to set your own daily agenda
  • Passionate and skilled colleagues and a modern working environment that is dynamic and driven by entrepreneurship

Your application:

UnikRecruitment assists Message A/S with the recruitment process. No knowledge of the identity of the candidate will be given to the company without his or her prior acceptance. We look forward to receiving your application and CV for this job in Danish or English language.

The closing date for the application is asap. Remuneration will reflect your qualifications and experience.

Application deadline: As soon as possible

Start-up date: As soon as possible


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